The Most Common
Questions, Answered

Intelligent Heating and Cooling Solutions


Commonly Asked Questions About
Heating & Cooling Systems

It is not uncommon to have questions about heating and cooling; it is a science. These are the most frequently asked questions Advanced Air & Metal recieves. If you have a question that is not addressed below, call 541-772-6866, and a highly trained professional will help you.

1. What is geothermal technology?

We provide a detailed explanation of geothermal technology on our page, How Geothermal Technology Works. Call 541-772-6866 if you would like to setup a consultation and receive a free estimate on a new geothermal system.

2. My heat pump is covered in frost or ice, is it broken?

It is normal for an outdoor heat pump to generate frost when the outside air temperature is below 40 °F. Every 30 to 90 minutes, a heat pump will automatically go into a defrost cycle, depending on its configuration. During this phase, the heat pump reverses its cycle and circulates hot refrigerant through the outside coil. If, during this phase, the frost does not evaporate but instead continues to accumulate and turn to ice, your defrost sensor may be failing. Call 541-772-6866 to schedule a repair.

3. How do I maintain my new system?

It is advisable that you change your air filters every 30 days, especially during seasons of heavy use, and enroll in a service maintenance agreement.

4. How do I know when it is time to replace my heating and cooling system?

The average expected life of a heat pump is 12-15 years and the average expected life of a gas furnace is 15-20 years. An electric or oil furnace has an expected life of around 20-30 years. With proper care and maintenance equipment often outlives the manufacturers specified life span. If, however, you begin having trouble with your equipment towards the end of its expected life, it may be advisable to replace the system rather than repair parts. Call 541-772-6866 to determine if a repair or replacement is best for you.

5. Does Advanced Air & Metal warranty their equipment and work?

Manufactures warranty: Bryant, WaterFurnace, and other manufacturers vary on parts warranty. Visit their respective website or give us a call for details.

6. Where can I find more information about rebates and incentives for energy efficiency?

Advanced Air warranties labor for 1 year and offers 5 and 10 year extended warranties on all replacement systems. Bryant, WaterFurnace, and other manufactures warranty their parts for a minimum of 10 years. Please visit Bryant.com  and WaterFurnace.com for details on each manufacturers’ parts warranty.